Needs Assessment

Our consultants conduct an initial assessment of the organization's HR processes and employee needs to determine the specific self-service features required.

System Selection

If needed, consultants assist in selecting an appropriate employee self-service system or module that aligns with the organization's goals and integrates with existing HR and payroll systems.

Customization

Consultants configure the self-service system to the organization's unique requirements, including customizing the user interface, workflows, and available self-service options.

Implementation

Consultants oversee the implementation process, ensuring a smooth transition from manual HR processes to the self-service system.

Training

Consutants develop training materials and provide training sessions to employees and HR staff on how to use the self-service system effectively.

Security and Access Control

Consultants implement security measures to protect sensitive employee data and ensure that only authorized personnel can access specific information and transactions.

User Support

Consultants provide ongoing support and assistance to employees and HR personnel to resolve issues, answer questions, and address technical challenges related to the self-service system.

Documentation

Consultants create and maintain user guides, FAQs, and documentation related to the self-service system to assist employees in navigating the system.

Data Integration

Consultants ensure that the self-service system integrates seamlessly with other HR and payroll systems to maintain data accuracy and consistency.

Compliance

Consultants ensure that the self-service system complies with relevant data privacy and labor laws, especially when handling sensitive employee information.

Continuous Improvement

They continuously assess the effectiveness of the self-service system and recommend enhancements or updates to meet changing organizational needs and industry best practices.

Communication

Consultants collaborate with HR and organizational leaders to effectively communicate the benefits and usage of the self-service system to employees.

Metrics and Reporting

Consultants establish metrics to measure the adoption and usage of the self-service system, as well as the impact on HR efficiency and employee satisfaction.

Mobile Accessibility

Consultants ensure that the self-service system is accessible via mobile devices, as many employees prefer to access HR-related information and perform transactions on smartphones or tablets.

Feedback Collection

Consultants gather feedback from employees and HR personnel to identify areas for improvement in the self-service system and user experience.